WARRANTY POLICY

​Medicine Hat Sign Works warrants to you as the original purchaser that Medicine Hat Sign Works products,
excluding electrical components, electrical systems, lamps & neon glass to be free from defects in materials and
workmanship, under normal conditions, upon shipment or installation of said products from Medicine Hat Sign Works
for (1) year.

We provide a 5-year warranty on LED lights, starting from the date of installation. This warranty covers defects in
material under normal use and conditions.

Lamps warrantied for (6) months from date of installation or shipment.

We provide a 1-year warranty on power supplies, starting from the date of installation. This warranty covers defects in
material under normal use and conditions.
Applies to replacement of materials only & does not include labor or travel to replace said parts.

Neon glass is warrantied to be in working condition at time of pick up or installation & cannot be warrantied beyond
that time due to conditions beyond Medicine Hat Sign Works control.
This exclusive warranty does not apply to damage caused by improper handling.

Medicine Hat Sign Works shall have no liability or responsibility for any damage whatsoever caused by improper
handling. Medicine Hat Sign Works hereby disclaims any and all other warranties, including, without limitation,
implied warranties of merchant-ability and fitness for a particular purpose.

 

The only warranty with respect to Medicine Hat Sign Works products is described in this exclusive warranty. No oral or written representation shall extend Medicine Hat Sign Works exclusive warranty beyond that described herein.

Remedies
Provided that the warranty procedures are followed, Medicine Hat Sign Works will repair and/or replace defective
products during the applicable warranty period without charge for parts and labor.
Repair and or replacement of defective products is your exclusive remedy under this companies exclusive warranty.

Medicine Hat Sign Works shall not be liable for any injury, loss or damage direct, incidentally or consequentially if the
companies product is defective or does not conform to this exclusive warranty. In any event the maximum amount for
which the company shall be liable to the purchaser, shall be the purchase price of the product.

Medicine Hat Sign Works is not responsible for damage in transit. By law the carrier is responsible for damages in
shipment and all claims must be filed against the carrier. No merchandise may be returned without prior consent from
Medicine Hat Sign Works.

How to Request Warranty Service
To initiate a warranty claim, please contact Medicine Hat Sign Works directly at 403 504 5290 or
mhsignworks@gmail.com. You will need to provide proof of purchase and installation details. We will review the issue
and inform you of the next steps.

For any questions or concerns regarding your warranty, please don’t hesitate to reach out to us.
Thank you for choosing Medicine Hat Sign Works. We appreciate your business and are dedicated to providing you
with the best possible service and products.